Shipping Policy

Order & Delivery Policy

At Lumyveo, we aim to make your ordering and delivery experience smooth, reliable, and stress-free. If you ever need help, our customer support team is always ready to assist you.

📦 Shipping Costs

âś” Shipping is free on all orders
âś” No minimum order value required
âś” Available for all orders within the United Kingdom

⏳ Order Processing Time

We want you to enjoy your lamps and home décor as soon as possible.

Processing Speed Details
Handling Time 1–3 business days
Cut-off Time Orders placed after 4:00 PM GMT process next business day

đźšš Delivery Times

Currently, we ship exclusively within the UK.

Destination Estimated Delivery
United Kingdom 4–6 business days after processing

We work with trusted couriers to ensure your order arrives promptly and securely.

đź“Ť Tracking Your Order

Once your order is dispatched, you will receive an email containing your Track & Trace number so you can follow your delivery in real time.

🔧 Damaged Products

If something arrives damaged, we will take care of it immediately.

Incident Resolution
First incident Free replacement
Second incident Full refund

Please contact us with clear photos of the damage so we can assist quickly.

đźš« Lost Packages

If your parcel is lost due to courier issues:

  1. A free replacement package will be issued first.

  2. If the replacement still does not arrive within 60 days of the original shipment date, we will issue a full refund.

âš  Possible Delays

During high-volume seasons or courier delays, shipping may take longer than usual.
We always work to dispatch orders as fast as possible — thank you for your patience.

❌ Order Cancellation

Orders enter our system immediately upon checkout.
Once placed, an order cannot be cancelled.

đź›’ How to Place an Order

  1. Add your desired product to Cart

  2. Select Proceed to Checkout

  3. Enter delivery information

  4. Confirm shipping (always free)

  5. Choose payment method & complete order

Fast. Simple. Hassle-free.

📬 Contact Information

Company Name: Lumyveo
Address: 177 Honey Ln, Waltham Abbey EN9 3AX, United Kingdom
Email: support@lumyveo.com
Phone: +44 121 409 0833

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM

We reply to all emails within 24 business hours.