Privacy policy

Last updated: January 05, 2025

This Privacy Policy describes how Lumyveo (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit lumyveo.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or anyone whose data we process in accordance with this policy.

By using our Services, you agree to the collection and processing of your personal information as outlined below. If you do not agree, please discontinue use of the Services.

🔹 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The last updated date will always appear at the top of this page.

🔹 How We Collect and Use Personal Information

We collect data to operate, improve, and provide our Services effectively. This includes information provided voluntarily by you, collected automatically through cookies, and obtained from third-party services.

We may use your information to:

• Communicate with you

• Process transactions & orders

• Provide customer support

• Improve platform functionality

• Comply with legal obligations

• Prevent fraud and unauthorized access

• Enforce our Terms and Conditions

🔹 Personal Information We Collect

Information you provide directly:

• Name, address, email, phone number

• Billing & shipping details

• Login/account information

• Cart, wishlist, saved preferences

• Support messages and inquiries

Certain features may not function without required data.

Automatic Collection via Cookies

We collect Usage Data, such as:

• Device type

• Browser version

• IP address

• Site browsing behavior

We use cookies to improve performance, personalize content, and analyze site usage.
Cookie policy reference:
🔗 https://www.shopify.com/legal/cookies
Blocking cookies may limit functionality.

Information from Third Parties

We may receive data from:

• Shopify

• Payment providers

• Shipping/fulfilment partners

• Analytics & marketing tools

All external data is processed under this Privacy Policy.

🔹 How We Use Personal Information

For order fulfilment & service operation:

• Process payments

• Ship & track orders

• Manage returns/exchanges

• Maintain account data

• Send purchase notifications

For marketing (where consent is given):

• Email/SMS campaigns

• Retargeted ads

• Personalized recommendations

Unsubscribe options are always available.

For fraud & security:

We monitor systems to detect malicious or unauthorized activity.

🔹 How We Share Personal Information

We may share limited information with trusted third parties:

We do not sell or disclose sensitive personal data for profiling.

🔹 User-Generated Content

Reviews or public submissions may be viewable by others. We are not responsible for third-party use of publicly shared content.

🔹 External Links

Third-party websites may operate under their own privacy terms. Lumyveo is not responsible for external policies or practices.

🔹 Children's Data

We do not knowingly collect data from minors. If data has been submitted by a child, please contact us for removal.

🔹 Security & Data Retention

We apply security measures to protect stored data, but no system is 100% secure. Retention length varies depending on legal & operational requirements.

🔹 Your Privacy Rights

Depending on your jurisdiction, you may request:

• Access to your stored data

• Correction or deletion

• Restriction of processing

• Data portability

• Consent withdrawal

• Marketing preference changes

Verification may be required. Response times follow legal requirements.

🔹 International Transfers

Your data may be processed outside your country. Where necessary, we use approved legal transfer mechanisms such as SCCs.

📬 Contact Us

If you have questions, concerns, or wish to exercise your rights, contact us:

Company Name: Lumyveo
Address: 177 Honey Ln, Waltham Abbey EN9 3AX, United Kingdom
Email: support@lumyveo.com
Phone: +44 121 409 0833

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM

We reply to all emails within 24 business hours.