FAQ

Delivery & Returns

🚚 Free Delivery on All Orders

Every order from Lumyveo ships free of charge within the UK — no extra costs, no minimum spend, no surprises.

📍 Order Tracking

As soon as your order is dispatched, you’ll receive an email with your tracking number.
If you haven't received your tracking information, our support team will happily assist you.

You can track your parcel at any time using the link provided in your email.

🔄 Restocking of Sold-Out Items

Most out-of-stock products are replenished within approximately one month.
If you are waiting for a specific lamp or décor piece, feel free to contact us — we’ll notify you as soon as it’s available again.

↩ 30-Day Change-of-Mind Returns

If your item doesn’t feel like the right fit, you have 30 days to request an exchange or refund.
Some conditions apply, so we recommend viewing the full policy here:

📄 See Returns & Refunds Policy

📦 How to Return an Order

A step-by-step guide, return instructions, and eligibility can be found on our main Returns page.
Our process is simple — and we’re always available to help if needed.

💬 Need Help?

Our support team is here Monday–Friday, 9:00 AM – 5:00 PM, and we respond to all messages within 24 business hours.

If you still need assistance or can't find what you're looking for, just reach out — we're happy to help.