Payment Policy

Payment Policy for Lumyveo

Last updated: 05-01-2025

This Payment Policy outlines the terms, conditions, and procedures regarding payments for products and services offered by Lumyveo through our website.

1. Accepted Payment Methods

We currently accept the following secure payment method for website purchases:

  • PayPal

2. Currency

All listed prices are displayed in British Pounds (GBP).
We operate and ship exclusively within the United Kingdom.

3. Payment Terms

  • Payment is required at the time of purchase unless otherwise stated.

  • Orders will not be processed or dispatched until payment has been successfully completed.

4. Refunds & Returns

For full details regarding refunds, returns, or exchanges, please refer to our Return & Refund Policy page on our website.

5. Payment Security

We prioritise safe and secure transactions.
To safeguard customer information:

  • All payments are processed through certified, secure payment gateways.

  • Payment information is encrypted and handled under industry-standard security protocols.

  • We do not store full payment details on our servers.

6. Collection Procedures

If a payment fails or remains outstanding:

  • We reserve the right to take necessary measures to recover unpaid amounts, including penalty charges where applicable.

  • Persistent non-payment may result in the invoice being transferred to a collections agency for recovery.

7. Changes to This Policy

Lumyveo may update this Payment Policy at any time.
Revisions take effect immediately upon posting on our website.

Continued use of our services after modification indicates acceptance of the updated terms.
We recommend checking this page periodically for changes.

8. Contact Information

If you have payment-related questions or require assistance, contact us at:

📬 Contact Details

Company Name: Lumyveo
Address: 177 Honey Ln, Waltham Abbey EN9 3AX, United Kingdom
Email: support@lumyveo.com
Phone: +44 121 409 0833

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM

We reply to all emails within 24 business hours.