Refund Policy

Return and Refund Policy

At Lumyveo, we want every customer to feel confident when shopping with us. Below you will find complete information on how to request a return, exchange, or refund — including timelines and key conditions.

📅 30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange.

Return Eligibility Requirements

To qualify for a return:

✔ The product must be unused, undamaged, and in original packaging
✔ All included accessories, manuals, and components must be returned
✔ Proof of purchase is required (order confirmation or receipt)

Non-returnable items:

• Gift cards

• Gift wrapping

• Personalised/customised items

How to Request a Return or Refund

1. Contact Us

Email us at support@lumyveo.com with:

• Your order number

• Items you wish to return or exchange

• Reason for return (defect, wrong item, change of mind, etc.)

2. Await Approval

Our support team will respond within 2 business days with:

• Return instructions

• The correct return address

⚠ Returns sent without approval cannot be accepted.

3. Return the Item

• Pack products safely in original packaging

• Ship using a reliable courier service

• Email us the tracking number once dispatched

Important Notes

⚠ Do not return products to the sender address on the parcel — returns sent to the wrong address will be rejected.
⚠ Customers are responsible for return shipping costs unless the item is faulty or incorrect.
⚠ Items returned damaged, incomplete, or without original packaging may not qualify for refund.

Refunds

Once the return is received and inspected (within 3 business days), your refund will be processed to the original payment method.

If your refund has not arrived within 15 business days, please contact us at support@lumyveo.com.

Specific Return Situations

Wrong Item Received

• Contact us immediately and include photos of the item + shipping label

• Once confirmed, we will send a free replacement and cover return shipping

Defective Item

Email us with:

• Order number

• Clear photos of defect

• Short description

Depending on the issue, we may offer replacement, repair, or refund.

Damaged in Transit

• Report within 48 hours of delivery

• Provide photos of damage + packaging

Order Not Received

If the item has not arrived within 60 days, contact us for resolution.

Costs and Responsibilities

Policy Updates

This policy may be revised or updated at any time.
We recommend checking periodically for the latest version.

📬 Contact Details

Company Name: Lumyveo
Address: 177 Honey Ln, Waltham Abbey EN9 3AX, United Kingdom
Email: support@lumyveo.com
Phone: +44 121 409 0833

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM

We reply to all emails within 24 business hours.